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Chapter Analysis
Intermediate18 pages • EnglishQuick Summary
The chapter 'Consumer Education and Protection' discusses the significance of being informed consumers in an increasingly globalized market. It highlights the role of consumer education in making individuals vigilant against malpractices and the importance of protection mechanisms provided by laws like the Consumer Protection Act. The chapter emphasizes consumer rights, responsibilities, and the impact of informed purchasing decisions on individual welfare and economic growth.
Key Topics
- •Consumer Rights and Responsibilities
- •Consumer Protection Act
- •Standardisation Marks
- •Consumer Awareness
- •Consumer Problems
- •Legislative Provisions for Consumers
- •Role of NGOs in Consumer Protection
- •Impact of Globalisation on Consumers
Learning Objectives
- ✓Understand the importance and role of Consumer Education and Protection
- ✓Explain the basic concepts related to Consumer Education
- ✓Analyse knowledge and skills needed for a career in consumer studies
- ✓Recognize the scope and career options in Consumer Protection
Questions in Chapter
Explain the following terms in 2–3 lines: a. Consumer b. Consumer rights c. Consumer responsibilities d. Consumer Protection Act e. Consumer problems
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List the following: a. Any three consumer rights b. Any three consumer responsibilities c. Any five consumer problems d. Any three standardisation marks
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State true or false: a. ISI mark is given by BIS. b. Agmark is meant for agricultural products. c. Right to safety is not a consumer right. d. VOICE is the name of a consumer organisation.
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Discuss in brief the basics concepts of consumer education and protection.
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Additional Practice Questions
What are the consumer rights as per the Consumer Protection Act?
mediumAnswer: The Consumer Protection Act enshrines six rights: right to safety, right to be informed, right to choose, right to be heard, right to redressal, and right to consumer education.
How does consumer awareness contribute to market economies?
mediumAnswer: Consumer awareness ensures that consumers make informed choices, which pressures businesses to maintain high standards of quality, impacting overall economic growth positively.
Define the term 'Standardisation Marks' and give examples.
easyAnswer: Standardisation Marks are labels on products indicating conformity to certain standards, ensuring quality and safety. Examples include ISI, AGMARK, and Hallmark.
Describe the role of non-governmental organisations in consumer protection.
hardAnswer: NGOs play a crucial role in consumer protection by advocating for consumer rights, conducting educational programs, and providing legal assistance to consumers facing grievances.
What measures can a consumer take to ensure they are making informed purchases?
mediumAnswer: Consumers should research products thoroughly, compare prices and quality, verify standardisation marks, and maintain awareness of consumer rights and market trends.